The AI assistant on {{var store_name}} could not answer a customer because the AI provider returned an error. Customers are currently seeing the fallback message.

Common causes: exhausted API credits, an invalid/expired API key, a rate limit, or a deprecated model. Check your AI provider billing/console and the module settings (Stores → Configuration → Codingrow → AI Personal Shopper → AI Provider).

You will not receive another alert for the same error for a while (throttled).